FAQ

Listeners

If you need help subscribing to a feed, please visit the listeners page.

How do I get a Podfan page?

By claiming your RSS feed. We don't scrape feeds—your page won't appear here until you claim it. Go to the claim page, enter your podcast’s RSS feed and then an email will be sent to the email address in your feed for you to confirm your ownership.

Podfan looks for your email in <itunes:email> under <itunes:owner>, and if it’s not there, looks under the <managingEditor> tag.

Once you click the link sent in the verification email, you can choose your Podfan URL and your page will be created instantly!

Anchor users are currently unable to claim a podcast because Anchor does not allow them to publish their email in their feed. If you are an Anchor user, tweet at them, or contact their support.

Is it free?

Yes! Once you claim your RSS feed, you can customize the color scheme, choose a featured episode, add subscribe links, and more. But if you would like to offer membership, you will need to enter your credit card. You won’t be charged for basic memberships that don't offer member-only feeds. For memberships offering access to member-only feeds, you won't be charged until you have a member. Once you've entered your credit card to enable memberships, you can post updates for members and upload episodes to your member feed.

What does Podfan charge for?

For any membership you offer without member-only feed access, it's free. For any membership that offers access to a member-only feed, Podfan charges $0.30 USD per active member per month. You won’t be charged anything until you have a member. At the end of the billing period the sum of all members you had across podcasts is calculated and charged.

For each transaction regardless of membership type, Stripe charges 2.9% plus $0.30.

How do I get paid by my members?

Podfan uses Stripe. When you set up memberships, you will be prompted to connect your Stripe account. If you don’t have a Stripe account yet, you can set one up during this process.

What countries does Podfan support?

Podfan supports podcasts in any country. Podfan supports offering memberships in following countries:

  • Australia
  • Canada
  • European Union
  • Japan
  • United Kingdom
  • United States

Since Podfan uses Stripe, you can accept payments from anywhere in the world.

What kind of server infrastructure does Podfan have?

Podfan runs on Google Cloud insfrastructure, with Google technologies for performance, scalability and uptime. If you have a lot of fans, that’s great! Podfan can handle it.

How do member feeds work?

Podfan facilitates the hosting, management, and distribution of member content. First, upload at least one member episode from the Member Feed tab of your podcast’s dashboard. Next setup a membership that unlocks the member feed from the Memberships tab.

When a listener subscribes to that membership they immediately get a unique member feed URL for the member episodes that you have uploaded. The listener can subscribe directly to their feed URL in their favorite podcast player. Podfan offers 1-click subscribe link for some apps. The following apps all support subscribing to private feeds: