FAQ

Listeners

If you need help subscribing to a feed, please visit the listeners page.

How do I get a Podfan page?

By claiming your RSS feed. We don't scrape feeds—your page won't appear here until you claim it. Go to the claim page, enter your podcast’s RSS feed and then an email will be sent to the email address in your feed for you to confirm your ownership.

Podfan looks for your email in <itunes:email> under <itunes:owner>, and if it’s not there, looks under the <managingEditor> tag.

Once you click the link sent in the verification email, you can choose your Podfan URL and your page will be created instantly!

Anchor users are currently unable to claim a podcast because Anchor does not allow them to publish their email in their feed. If you are an Anchor user, tweet at them, or contact their support.

Is it free?

Yes! Once you claim your RSS feed, you can customize the color scheme, choose a featured episode, add subscribe links, and more. But if you would like to offer membership, you will need to enter your credit card. You won’t be charged until you have a member. This will allow you to post updates for members and upload episodes to your member feed.

How do I get paid by my members?

Podfan uses Stripe. When you set up rewards, you will be prompted to connect your Stripe account. If you don’t have a Stripe account yet, you can set one up during this process.

What does Podfan cost?

If you have enabled rewards, Podfan charges $0.30 USD per active member per month. You won’t be charged anything until you have a member. At the end of the billing period the sum of all members you had across podcasts is calculated and charged.

What countries does Podfan support?

Podfan supports podcasts in any country. For offering rewards, Podfan supports the following countries:

  • Australia
  • Canada
  • European Union
  • Japan
  • United Kingdom
  • United States

What kind of server infrastructure does Podfan have?

Podfan runs on Google Cloud insfrastructure, with Google technologies for performance, scalability and uptime. If you have a lot of fans, that’s great! Podfan can handle it.

How do member feeds work?

Podfan facilitates the hosting, management, and distribution of member content. First, upload at least one member episode from the Member Feed tab of your podcast’s dashboard. Next setup a reward that unlocks the member feed from the Rewards tab. When a listener subscribes to that reward they immediately get a unique member feed URL for the member episodes that you have uploaded. The listener can subscribe directly to their feed URL in their favorite podcast player: